FENTON KRISHI REFUND AND RETURN POLICY
Last Updated: 30-11-2023
Thank you for choosing Fenton Krishi for your agriculture equipment needs. Please read our REFUND AND RETURN carefully to understand the terms and conditions for returning products purchased from our website.
Return Eligibility Criteria
1.1 Defective or Damaged Products:
Products that are defective or damaged during transit are eligible for return. Please report such issues within 2 days of receiving the product.
1.2 Incorrect Products Received:
If you receive a product different from the one you ordered, you may request a return within 2 days of receiving the incorrect item.
1.3 Quality Concerns:
If you believe the product received does not meet the promised quality standards, you may request a return within 3 days of receiving the product.
Refund and Return Process
2.1 Notification:
To initiate a return, please notify us via email at [info@fentonkrishi.com] within the specified timeframe, providing your order number, product details, and a clear description of the issue.
2.2 Authorization:
Our customer support team will assess your request and provide you with a return authorization if your case meets the eligibility criteria.
2.3 Return Shipping:
Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (defective, damaged, or incorrect product).
2.4 Packaging:
The returned product must be in its original packaging, with all accessories, manuals, and tags included.
2.5 Inspection:
Once we receive the returned product, our quality control team will inspect it to verify the issue reported.
Refund and return or Replacement
3.1 Refund:
If the return is approved, we will process a refund to the original payment method within 7 business days.
3.2 Replacement:
In the case of damaged or defective products, we may offer a replacement. If the same product is unavailable, a comparable alternative will be provided.
Non-Returnable Items
4.1 Consumables:
Consumable products, such as fertilizers and pesticides, are non-returnable.
4.2 Customized or Personalized Products:
Products that have been customized or personalized according to customer specifications are non-returnable.
Cancellation Policy
5.1 Order Cancellation:
Orders can be canceled within 5 hours of placement. Once the order is processed, cancellation requests may not be accepted.
Contact Us
If you have any questions, concerns, or need assistance with the return process, please contact our customer support team at [info@fentonkrishi.com].
We appreciate your understanding of our Return Policy, which is designed to ensure a fair and transparent process for both our customers and Fenton Krishi.
